frequently asked questions

Excel English Institute FAQ’s

We like to make the process of learning English easy, but we know you might still have questions about the process! Check out our FAQ’s below for answers.

How much is the application fee?

For U.S. residents, the (residential) application fee is $50.  For all other applicants, including international (F1) students, the application fee is $150.

How long does the application process take?

The process does not take long! Once we get your application online and all the documents that are required, the process only takes a few days.

What is a “session”?

Each session is four weeks long. Each level is comprised of six, four week sessions. Once we give you a placement test, we can plan your study path.

Does Excel English do Change of Status and Reinstatement requests?

We sure do! The application for each I-539 (required application for Reinstatement and COS) is $250 to process the request.

How will I practice my English skills?

We are glad to offer several extra-curricular activities to provide opportunities for students to practice their speaking skills while making friends and socializing. We offer regular lunch outings, book club discussions, field trips and on location social events.

My fiancee has just moved to the US and we will soon be married. Would he be considered a resident student?

A fiancee that has entered the country, for immigration purposes, is not considered a resident. There is a residency process to apply for and go through when you are either engaged or married to a US citizen (for more info please refer to the immigration website for more info at

For our school purposes, he is! We consider him a resident because…

What is the difference between a resident and international student?

A resident student is a person that has filed a change of status process / application to change their status (from the one they came in with) to a resident status with the USCIS. This is based on the fact that the person meets the eligibility criteria imposed by immigration.

What are your office hours?

Our Offices Hours are:

Monday8 am – 8 pm
Tuesday8 am – 8 pm
Wednesday8 am – 8 pm
Thursday8 am – 8 pm
Friday9 am – 2 pm
When are classtimes?

Morning Classes are from 9 am – 1:30 pm
Evening Classes are from 6 pm – 10:30 pm

How many days per week are classes?

Classes are:

4 Days a Week
Monday – Thursday

When does the next course start?

Sessions start every 4 weeks.
See our Calendar for our next start date.

What is your refund policy?

Depending on your payment plan, we handle refunds in the following way:

Pay by Session – If a student withdraws during a session, 80% of the unused tuition will be refunded after the 1st week and 70% of unused tuition will be refunded after the 2nd week.

Pre Pay Plan – Refunds for fully pre-paid packages are calculated based on non-discounted tuition for the months attended. Remaining unused tuition will be fully refunded.

Loyalty Installment Plan – Refunds are NOT issued if a student decides to withdraw before their installment plan is complete.


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